Refund policy
Return & Refund Policy
At NeroVasky, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return your item in accordance with the terms below.
14-DAY RETURN WINDOW
You have 14 days from the date of delivery to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition in which you received it
- Be unopened and sealed where applicable
- Be in its original packaging
- Include all original accessories, manuals, and other included materials
- Be accompanied by proof of purchase or your order number
Products that have been used, opened, damaged, or altered may not be eligible for a return.
HYGIENE AND PERSONAL CARE PRODUCTS
Because many of our products are intended for personal haircare and beauty use, we may not accept returns of products that have been opened, used, or unsealed where returning the product would create hygiene or health concerns.
If a product is sealed for hygiene reasons, the seal must remain intact for the product to be eligible for return.
This policy does not affect any mandatory consumer rights that apply under applicable law.
HOW TO REQUEST A RETURN
To request a return, please contact us within 14 days of receiving your order at:
Please include:
- Your full name
- Order number
- Product(s) you wish to return
- Reason for the return
- Photos of the product, if the product is damaged or defective
We will review your request and provide you with return instructions if your return is approved.
Please do not send products back before receiving return instructions from us.
RETURN SHIPPING COSTS
Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, the customer is responsible for the cost of return shipping.
We recommend using a trackable shipping service when returning an item. NeroVasky is not responsible for returns that are lost or damaged during transit when the customer is responsible for the return shipment.
REFUNDS
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
The refund will generally include the purchase price of the returned product.
Original shipping charges are non-refundable unless required by applicable law.
Refund processing times may vary depending on your payment provider or bank.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please provide your order number and clear photographs of the product and packaging.
If the item is confirmed to be defective, damaged, or incorrectly supplied, we may offer a replacement, refund, or other appropriate remedy in accordance with applicable law.
EXCHANGES
We do not currently offer direct exchanges.
If you would like a different product or variant, you may return the eligible item in accordance with this policy and place a new order.
NON-RETURNABLE ITEMS
The following items may not be eligible for return:
- Opened or used personal care products
- Products with broken hygiene seals
- Products damaged after delivery through misuse or improper handling
- Gift cards
- Items specifically identified as non-returnable at the time of purchase
- Personalized or customized products, where applicable
This list does not limit any mandatory rights you may have under applicable consumer protection laws.
SALE ITEMS
Sale or promotional items are subject to the same return conditions unless otherwise stated on the product page or at checkout.
INTERNATIONAL ORDERS
For international orders, customers may be responsible for return shipping costs, customs charges, duties, or other costs associated with returning an item, unless applicable law requires otherwise.
CONSUMER RIGHTS
Nothing in this Return & Refund Policy is intended to limit or exclude any consumer rights that cannot legally be waived under the laws applicable to your purchase.
If you are located in a jurisdiction that provides mandatory statutory cancellation, return, refund, warranty, or consumer protection rights, those rights will continue to apply.
CONTACT US
If you have any questions regarding returns or refunds, please contact us:
NeroVasky LLC
Email: info@nerovasky.com
Last Updated: October 3, 2026