Shipping policy
NeroVasky Shipping Policy
Last Updated: October 3, 2026
At NeroVasky, we are committed to providing a reliable and convenient shipping experience. Please review the information below regarding order processing, shipping times, and delivery.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not processed or shipped on weekends or U.S. public holidays.
During periods of high order volume, promotions, or holidays, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Times
Estimated delivery times are:
- United States: 5–10 business days
- International: 7–15 business days
Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, customs processing, weather, and other circumstances outside our control.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
From time to time, NeroVasky may offer free shipping promotions or other shipping offers. Any applicable promotion will be clearly displayed on our website or at checkout.
4. Tracking Information
When tracking is available, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to become active after the order has been shipped.
If your tracking information has not updated for several days, please contact us at:
5. Delayed or Lost Packages
NeroVasky is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, incorrect addresses, or other circumstances beyond our reasonable control.
If your package appears to be lost or has not been delivered within a reasonable period after the estimated delivery window, please contact us at info@nerovasky.com so we can assist you.
6. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If you notice that your shipping address is incorrect, please contact us as soon as possible at info@nerovasky.com.
We will try to update the address before the order is shipped, but we cannot guarantee that changes can be made after an order has been processed.
NeroVasky is not responsible for orders delivered to an incorrect address provided by the customer.
7. International Shipping and Customs
For international orders, additional customs duties, taxes, import fees, or other charges may apply depending on the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs processing may also cause additional delivery delays that are outside of our control.
Customers are responsible for ensuring that the ordered products can legally be imported into their country.
8. Damaged Packages
If your order arrives damaged, please contact us at info@nerovasky.com as soon as possible.
Please provide:
- Your order number
- A description of the damage
- Photos of the damaged package and product
We will review the situation and determine the appropriate solution in accordance with our Return & Refund Policy and applicable consumer laws.
9. Delivery Issues
If your tracking information shows that an order has been delivered but you cannot locate the package, please first check with household members, neighbors, and the shipping carrier.
If you still cannot locate your package, contact us at info@nerovasky.com and we will assist you where possible.
10. Contact Us
If you have any questions regarding shipping or your order, please contact us:
NeroVasky LLC
Email: info@nerovasky.com
We are happy to help with any shipping-related questions.
NeroVasky LLC reserves the right to update this Shipping Policy at any time.